Purchase Conditions

1. Identification of the Holder and General Information

These Terms and Conditions (hereinafter, the “Terms and Conditions”) regulate access and use of the website weareduenas.com (hereinafter, the “Website”) made under the name DUEÑAS, by the company ROPARD BRAND, S.L., a Spanish company with registered office at Calle Herrería del Rey 9, 2 B, C.P 29005 Málaga, and tax identification number B56607310 registered in the Commercial Register of BORME-A-2023-218-29 (488327).

As a user of DUEÑAS, you must fully accept these terms of use, as well as any future modifications and/or additional legal texts that ROPARD BRAND S.L may include.

2. Acceptance of the Terms and Conditions of Use

By using the services of the Website, the user accepts these Terms and Conditions, which define the rights and obligations of the DUEÑAS Website. These are the only applicable Terms and Conditions for the use of the Website (without prejudice to certain services having specific conditions) and for placing orders through the Website, replacing any other conditions.

We refer to users of the Website as any registered person or user. Anyone can register or use the Website as long as they accept the Terms and Conditions along with all other policies and principles governing the Platform detailed below.

The services provided on this Website are governed by: (i) these Terms and Conditions; (ii) Particular Conditions that may be published on the Website; (iii) the current and applicable laws, sector regulations, and general criteria and practices. All in accordance with Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Directive (EU) 2019/2161 of the European Parliament and of the Council of November 27, 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council, concerning the improvement of the application and modernization of Union consumer protection rules, or the applicable legislation at the place of sale of the Product on the Website.

No user registration is required to access the Website. However, to purchase any of the products offered by DUEÑAS, user registration and prior verification and acceptance by DUEÑAS are required in accordance with these conditions before placing the corresponding order.

3. Use of Our Website

By using this Website and placing orders through it, you agree to: (i) Use this website only to make legally valid inquiries or orders; (ii) Not place any false or fraudulent orders. If it could reasonably be considered that such an order has been placed, we are authorized to cancel it and inform the relevant authorities; (iii) Provide us with your email address, postal address, and/or other contact details truthfully and accurately. We may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we cannot process your order. By placing an order through this Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

4. How to Place an Order

To place an order, you must follow the online purchase procedure and click on “Complete Purchase.” After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Likewise, we will inform you by email that the product is being shipped (the “Shipping Confirmation”).

5. Shipping and Delivery of Products

ROPARD BRAND S.L undertakes to deliver the products in perfect condition to the address specified by the user in the order form, within the usual business hours.

ROPARD BRAND S.L will not be responsible for errors in delivery when the shipping address entered by the user in the order form is inaccurate or omitted.

ROPARD BRAND S.L fulfills orders to the Iberian Peninsula (including the Balearic Islands) and the European Union, depending on the website the user is visiting.

The maximum period set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 2-7 working days from the date of the order.

• These deadlines are average and, therefore, an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, Ropard Brand S.L will inform its customers as soon as it becomes aware of it.

• Each delivery is considered made from the moment the transport company makes the product available to the user, as evidenced by the control system used by the transport company.

If the user is absent at the time of delivery, the carrier will leave a notice indicating how to proceed for a new delivery.

If 7 business days have passed since the dispatch of the order, and the delivery has not been arranged, the user must contact ROPARD BRAND S.L. If the user does not do so, after 10 business days from the dispatch of the order, it will be returned to ROPARD BRAND S.L’s warehouses, and the user must bear the shipping and return costs to the origin of the goods, as well as any associated management costs.

At the time of delivery, the user must check the good condition of the package with the transport company, acting on behalf of ROPARD BRAND S.L, which delivers the product, indicating any anomalies detected in the packaging on the delivery note. If, subsequently, once the product has been inspected, the user detects any incident such as a hit, breakage, or any damage caused during shipping, they must report it by email to ROPARD BRAND S.L as soon as possible (maximum 5 business days) to process the return.

For users outside Spain who wish to purchase any of the Products available on the Website, they must check the rates and countries we serve by contacting info@weareduenas.com.

6. Diligence in Delivery

The user must check the good condition of the package with the carrier delivering the requested Product. It is important to have photos for evaluation and subsequent claims to transport companies.

If the user detects any anomaly in the Product, they must indicate it on the delivery note and communicate it to DUEÑAS via email at the following address: info@weareduenas.com.

DUEÑAS informs the user that the Transport Agency has taken out insurance that will cover the risks of loss, damage, or impairment of the Product.

7. Changes and Returns. Right of Withdrawal

The user will have a period of fifteen (15) calendar days to exchange or return the order, from the date of delivery. Consult all information regarding changes and returns in the returns policy section.

8. Products and Prices

Only DUEÑAS brand products are sold on weareduenas.com. ROPARD BRAND S.L reserves the right to decide, at any time, the products offered through weareduenas.com. In particular, ROPARD BRAND S. L may, at any time, add or remove products from the online store. The essential characteristics of the products are presented on weareduenas.com within each product sheet. Despite the care taken by ROPARD BRAND S.L in its faithful reproduction, the images and colors of the products for sale on weareduenas.com may not accurately reflect reality due to the specific characteristics of the Internet browser or screen used by the user. The prices of the products for sale on weareduenas.com are always shown in euros with the corresponding VAT (21%) itemized. Shipping costs will be added to these prices, where applicable. Shipping fees will be communicated to the user when placing the order and must be accepted by the user when confirming the purchase. Product prices may be subject to updates. The prices that ROPARD BRAND S.L will apply to each order will be those in effect at the time the user confirms the purchase of the products added to the “Order,” regardless of the delivery date. ROPARD BRAND S.L recommends making sure of the final sale price before confirming the order.

9. Warranty

Users benefit from the warranty offered by ROPARD BRAND S.L, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade. Defects or damage due to incorrect use or handling of the items or wear and tear resulting from normal use are not included in this warranty, nor are defects.

10. Payment Method

The user who purchases products on the website agrees to pay at the time of confirming the purchase. Payment for the price of the products and the respective shipping costs can be made by debit and credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS) and PAYPAL. ROPARD BRAND S.L commits to using the most effective and secure methods of current technology to transmit data and payments for each transaction. The payment gateway is made through STRIPE to offer 100% secure payment. The data will never be used by ROPARD BRAND S.L except to complete the procedures related to the purchase, to issue corresponding refunds in case of eventual returns, and to prevent and inform the police in case of any fraud on weareduenas.com by the buyer. The price of the purchase of the products and shipping costs will be debited from the user’s current account at the time of order confirmation. Within a maximum period of 48 hours from the receipt of the payment confirmation, ROPARD BRAND S.L will send the user an email confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as a proof of purchase.

11. Privacy

We ask all users to read carefully the privacy policy that applies even when accessing and browsing weareduenas.com, even without purchasing any product.

12. Modification and Update of Conditions

ROPARD BRAND S.L reserves the right to modify these Terms of Use at any time, without the need to communicate it in advance to the user, who, in any case, is solely responsible for reviewing them as a prerequisite and indispensable condition for the acquisition of any product available through weareduenas.com. In any case, the Conditions of Use that are posted on the website at the time the user purchases the corresponding products will be considered valid and applicable.

If any clause of these Terms of Use is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Terms. ROPARD BRAND S.L may choose not to exercise any of the rights and powers granted in this document, which will not imply in any case a waiver of them, except for express recognition by ROPARD BRAND S.L or legal prescription of the action that corresponds in each case.

13. Partial Nullity

If any of these Conditions or provisions are declared null and void by a firm resolution issued by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

14. Applicable Law and Competent Jurisdiction

All issues or controversies that may arise from access and/or use of the Website will be understood to be regulated and interpreted in accordance with Spanish law. Any dispute arising from or related to the use of the website or such contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights granted to you by current legislation.